Question 1

What payment methods do you accept?

Accepted Answer

Credit and debit cards: Visa, Mastercard, American ExpressDigital walletsBank transferCash on delivery/optional cash on delivery

Question 2

What are the shipping times and costs?

Accepted Answer

Delivery to Italy takes 1–3 business days, while in the EU it takes 3–7 days; estimates may vary based on destination and courier. Prices start at €6.90 with free shipping for orders over €79. Demo values can be customized in the store settings.

Question 3

Can I make returns or report damages?

Accepted Answer

You can request a return within 14 days of delivery for intact, unopened products, with a refund to the original payment method. In case of damage during shipping, please contact customer service within 48 hours, attaching photos. A replacement or refund will be offered according to the policy.

Question 4

What type of oil does Don Pratelli produce?

Accepted Answer

Don Pratelli produces a high-quality Extra Virgin Olive Oil obtained from select Ogliarola Messinese olives, cold-pressed to preserve all their properties.

Question 5

How is oil processed?

Accepted Answer

The olives are cold-pressed within 24 hours of harvesting to ensure freshness and quality.

Question 6

Where is Don Pratelli oil produced?

Accepted Answer

The oil is produced on the hills of Trabia, from centuries-old olive trees grown on mineral-rich clay soil, in a natural and healthy environment.

FAQs

Frequently Asked Questions

What payment methods do you accept?

What are the shipping times and costs?

Can I make returns or report damages?

What type of oil does Don Pratelli produce?

How is oil processed?

Where is Don Pratelli oil produced?

Sign up for updates
and promotions

FAQs

Frequently Asked Questions

What payment methods do you accept?

What are the shipping times and costs?

Can I make returns or report damages?

What type of oil does Don Pratelli produce?

How is oil processed?

Where is Don Pratelli oil produced?

Sign up for updates and promotions

Sign up for updates
and promotions